GASLAND Protection Plan

GASLAND Protection Plan

$0.00 AUD
Protection Plan:

Protection Plan
Quantity:
Shipping
Fast Shipping
Based in Sydney
Based at Sydney
Warranty
2 Year Warranty
Return Policy
30 Days Return

GASLAND Protection Plan

Automatic Protection

Your GASLAND Protection Plan starts automatically from the date of purchase. No registration is required.

What's Covered?

  • Mechanical & Electrical Failures
    Coverage applies to eligible failures caused by normal use, excluding accidental damage, misuse, or improper operation.
  • Parts & Repair Support
    Includes troubleshooting, replacement parts, and repair assistance for covered issues.
  • Dedicated Customer Support
    Receive professional support from the GASLAND service team for diagnosis and resolution.
  • Extended Coverage Options
    2-year warranty by default; available to extend to 3-year and 4-year protection plans.

How It Works

  1. Purchase Your Plan
    Select the protection period that fits your GASLAND appliance.
  2. Contact GASLAND Support
    Email: support@gaslandchef.com.au
  3. Receive Assistance
    Our team will help diagnose the issue and provide the appropriate service solution.

Coverage Exclusions

The GASLAND Protection Plan does not cover:

  • Accidental damage, misuse, unauthorized repairs, or product modifications.
  • Damage caused by improper installation, incorrect operation, or lack of maintenance.
  • Damage caused by freezing, extreme weather, or improper storage.

Examples include:

  • Outdoor water heaters not drained before freezing temperatures, resulting in frost or water damage.
  • Use outside the product’s intended purpose or operating conditions.

Shipping Policy

Standard Shipping
ACT, NSW, VIC (3-5 Working Days)
Flat Rate: FREE
QLD, SA,TAS (4-8 Working Days)
Flat Rate: $14 AUD
NT, WA (5-10 Working Days)
Flat Rate: $25 AUD


Express Shipping
ACT, NSW, VIC (1-4 Working Days)
Flat Rate: $25 AUD
QLD, SA, TAS (2-5 Working Days)
Flat Rate: $39 AUD

Once an order has shipped we are unable to change or modify it for any reason. For orders that use the shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee.

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by email at (support@gaslandchef.com.au) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

Learn More Shipping Policy >>

Shipping Policy

Standard Shipping
ACT, NSW, VIC (3-5 Working Days)
Flat Rate: FREE
QLD, SA,TAS (4-8 Working Days)
Flat Rate: $14 AUD
NT, WA (5-10 Working Days)
Flat Rate: $25 AUD


Express Shipping
ACT, NSW, VIC (1-4 Working Days)
Flat Rate: $25 AUD
QLD, SA, TAS (2-5 Working Days)
Flat Rate: $39 AUD

Once an order has shipped we are unable to change or modify it for any reason. For orders that use the shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee.

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by email at (support@gaslandchef.com.au) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

Learn More Shipping Policy >>

Return & Exchange

1: If you would like to return an item, please contact our customer support via email at (support@gaslandchef.com.au) Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund. When contacting our support team ensure you provide them with your return reason.

2: Returns made without approval will not be accepted as to we have different return addresses for different products.

3: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.

4: If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.

Return & Exchange

1: If you would like to return an item, please contact our customer support via email at (support@gaslandchef.com.au) Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund. When contacting our support team ensure you provide them with your return reason.

2: Returns made without approval will not be accepted as to we have different return addresses for different products.

3: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.

4: If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.

Manual Download

Thanks for shopping with GASLAND Chef.
The Instruction brochure is placed in the package box. Please read the instruction manual before installing the products.

For the video installation guide, please visit GASLAND Youtube and search product model number at:
@gaslandchef

To download the E-manual, please click the link below:

If you have any other questions regarding the installation or products, please email us at service@gaslandchef.com, and attach the order number, and product serial number (in the Instruction brochure or product stick label), our engineer will help to figure out installation problems.

Manual Download

Thanks for shopping with GASLAND Chef.
The Instruction brochure is placed in the package box. Please read the instruction manual before installing the products.

For the video installation guide, please visit GASLAND Youtube and search product model number at:
@gaslandchef

To download the E-manual, please click the link below:

If you have any other questions regarding the installation or products, please email us at service@gaslandchef.com, and attach the order number, and product serial number (in the Instruction brochure or product stick label), our engineer will help to figure out installation problems.