Shipping Program Rules

1) Express Shipping is not available for P.O. Boxes, we only accept the physical shipping address.

2) After the order is confirmed, the warehouse needs 1-2 business days to process your order. You will receive a notification once we arrange the shipment for your order.

3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors.

4) Upon dispatch, an email notification containing a tracking number will be sent to you. Kindly refer to the tracking information for the most accurate delivery updates.

5) If your package hasn't arrived or if the tracking shows delivery but you haven't received it, contact Customer Service within 7 days from the order date for verification. For other order, product, or logistics-related issues, contact customer service within 30 days of the order date.

We ship products to customers from our Sydney warehouse.

Delivery period= processing time+ shipping time

For shipping times, please see the table